Refund Policy

At Pixalo, we provide digital design resources including UI kits, templates, and creative assets. By purchasing or subscribing to our platform, you agree to the terms outlined in this Refund Policy.

Digital Product Policy

All Pixalo products are digital and instantly accessible after purchase.

Because of this, we do not offer refunds or returns once a product has been accessed, downloaded, or a subscription has been activated.

Digital goods cannot be “returned,” and we cannot restrict or revoke access once delivered.

Subscription & Plan Purchases

All subscription plans are non-refundable, including:

Yearly subscriptions
One-time purchases
Lifetime or bundled offers

Special Offers

Any purchase made using:

Discount codes
Promotional campaigns
Limited-time deals

is strictly non-refundable.

Exceptional Cases

While our general policy is no refunds, we understand that issues can arise.

If you believe your case qualifies for a review, you may:

Contact us within 14 days of your purchase
Provide details about your issue

📩 hello@pixalo.io

Our team will review your request and determine if a refund is appropriate.

Refund Approval Terms

If a refund is approved:

It will be processed using the original payment method
Payment processing fees will be deducted from the refunded amount
Refunds may take several business days depending on your payment provider

Approval is granted at our sole discretion.

Chargebacks

Initiating a chargeback without contacting us first may result in:

Immediate suspension of your account
Permanent restriction from using Pixalo

We strongly encourage contacting our support team before taking this step.